Chemical plant improves employee relations
environment over 20% - and maintains envious production, safety and
profit results.
This is one of the most perplexing
companies we've ever worked with. Although they employ some great employee
relations practices they are a constant target of an International
Union - they have had several union elections over the last decade
(which they've won - some with our assistance).
This location's initial
survey, taken on the heels of their narrowest election win, showed
some problems (overall they rated about neutral). They characteristically
attacked the low-rated areas. Phillip Wilson assisted their team in
implementing several projects to improve the work environment.
The changes included a formal
performance appraisal system with regular feedback to team members.
Supervisors were coached on both positive coaching skills as well as
differentiating and coaching poor performers.
The management team used the survey
results to map out a 3-year improvement plan. Quarterly the management
team would revisit progress on the items identified as priority areas
in the prior quarter. Near the
end of that plan they conducted a second opinion survey. It showed
a 21.7% improvement over the earlier survey.
During this time the facility maintained
record production levels and a near-spotless safety record. It is a
model for the industry.
NOTE: Due to the
sensitive nature of these interventions, the company identity is kept
confidential. If you would like to learn more, or wish to arrange a discussion
with the actual client, please contact Phil Wilson at 888-435-0002. |
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