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WORKSHOPS > CERTIFICATE
SUPERVISORY EFFECTIVENESS
  Human
Resources Training - Certificate In Supervisory Effectiveness
This track teaches general supervision skills suitable for managers
in both union and direct-relationship organizations. There are three
classes in this track.
101
- Team Building – Situational Management - Skills learned by participants
include:
Soliciting Views and Opinions
Acknowledging and Recognizing Positive Work Efforts and Accomplishments
Reinforcing Cooperation and Coordinated Tasks
Optimizing Productivity and Morale
Recognizing Conflict or Disagreements are Nonproductive or Detrimental
Taking Action and Building
Maintaining Job-Related Confidence
Solicits Ideas of Team When Appropriate
Acts in a Direct and Decisive Manner When Required
Maintains a Proper Balance
Considers Team Member's Personality - Readiness Level - Capabilities
Modifies Management Style Based on Feedback
102 - Influence and Initiative - Skills learned by
participants include:
Openly Discusses Issues and Personal Problems
Monitors Progress/Completion of Assignments and Modifies Work Activities
to Meet Unexpected Work Demands
Uses Work Assignments to Develop Team Member's Skills and Abilities
Provides Specific Feedback and Provides Specific Directions and Guidance
Determining Which Issues to Resolve Yourself Versus Those Better
Referred to Others
Initiating Actions to Deal with Operating Problems
Determining When Action is Required to Improve Current Procedures
Defending Your Views and Opinions When Challenged
Initiating Action to Deal with Performance Difficulties Experienced
by Team
103 – Analysis, Problem Solving and Coaching for Results - Skills
learned by participants include:
Recognizing Problems Attributable to Inadequate Work Systems/Procedures
Versus Those Attributable to Performance of Group Members
Modifies Work Systems/Procedures to Improve Operating Effectiveness
of the Work Unit
Assesses the Performance Strengths and Weaknesses of Team Members
Assesses Implications of Decisions and Actions
Makes Decisions Regarding the Relative Importance/Urgency of Completing
The Four-Quadrants method of performance-management
Delivering effective performance feedback
Problem-focused versus Solution-focused questions
The “Two-Minute Challenge”
Coaching good performance
Dealing with constructive feedback
Facilitating and mediating conflict
The Coach as Final Authority – dealing with problem performers
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Featured Publications
 The
Next 52 Weeks Transform your workplace this year!
$39.99
at the LRIMS Bookstore
 Managing
the Union Shop Popular pocket guide for supervisors
Only
$9.99 at the LRIMS Bookstore
 THE
LM-10 Compliance Handbook Covers the new DOL reporting
rules for union companies.
$49
at the LRIMS Bookstore
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